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Delivery Information

  • Shipping Information

    • Fast Shipping
    • Secure signed for courier service by DHL & Aramex
    • Tracking numbers emailed to you as soon as your order ships

    Shop from our Fast Shipping Designer Sunglasses & Eyeglasses Deals for same day shipping (within 24 hours of placing your order). These models are marked with the Fast Shipping icon. If you purchase one of our in-stock fast shipping models we will ensure that your new eyeglasses or sunglasses purchase reaches your doorstep as fast as possible with our express courier partners. Please bear in mind that shipping may take slightly longer for designer eyeglasses & designer sunglasses with prescription as products will require additional time for custom lens fitting.

    Allow delivery within 5-11 working days when choosing from our full range of over 80,000 designer eyewear styles. If a delay occurs, we will always inform you promptly via email so that you can keep track of your order. Be assured that our customer service team will quickly respond to make your shopping experience as efficient as possible.

    As a standard procedure to ensure fast & efficient delivery to your doorstep, we deliver all products only through the strongest international courier companies including DHL & Aramex. As soon as your package ships we will email you with a verified tracking number to allow for easy tracking of each order in transit. Should there be any delay in shipment, one of our experienced customer service specialists will notify you.

    Shipping Rates

    FREE Express Shipping on all Eyewear Orders through
    Shipping Rates apply only for Contact Lenses orders.

    Products First Item Additional Items
    Designer Sunglasses FREE FREE
    Designer Eyeglasses FREE FREE
    Eyewear + Contact Lenses FREE FREE
    Contact Lenses NZ$4.99 No Additional Cost

    International Express Shipping

    We gladly ship to international and APO/FPO addresses FREE of charge on all brands and models purchased through International deliveries usually require the same amount of time as deliveries within New Zealand.

    All International Shipments will be sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports.

    Shipping Times

    Category Time to Ship
    Fast Shipping Sunglasses Shipping within 24 hours
    Fast Shipping Eyeglasses Shipping within 24 hours
    Frame & Lens Deals 5-7 working days
    Designer Sunglasses & Frames 5-11 working days
    Prescription Designer Eyeglasses 5-14 working days
    Prescription Designer Sunglasses 5-14 working days
    Contact Lenses 5-14 working days

    Special Notes

    • Polarization, transition and progressive lens will take an extra 5-7 working days.
    • Prescription tinted lenses will take an extra 1-3 working days.
    • The time to ship estimates are applicable to both domestic and international shipping.
    • FREE SHIPPING to all destinations (where applicable).
    • For non-fast shipping items, there sometimes can be additional delays for designer eyewear due to distributor delays. In this case we will notify you immediately of the estimated delivery time and other options available to you.

Warranty Policy

SmartBuyGlasses Exclusive 24-month Warranty Policy (Sunglasses/Glasses)

SmartBuyGlasses stands by the exceptional quality provided by the world's best brands. SmartBuyGlasses ships its eyewear internationally to almost all worldwide countries through our advanced regional logistics centers. With some of the brands that we sell, the manufactures' warranty will be available worldwide however for other brands the official warranty may not be available in your country due to territorial limitations and/or brand policies. To cover all scenarios, we offer our own exclusive 24-month warranty against all manufacturers' defects without exception. Customer satisfaction is our top priority, and our after sales service is committed to this. Usually we are able to efficiently resolve defect issues by offering replacements or replacement parts free of charge. Note that damage to frames or lenses caused by general day to day wear and tear is not covered by this guarantee. For contact lenses our warranty is for 3 months only.

Manufacturers' defects means flaws or defects arising from the manufacturing process and non-conformance to the manufacturer's standards set for the particular product. In the context of eyewear this usually refers to defective hinges, welding points, discoloring etc. Please note that manufacturer's defects DO NOT include design defects which are attributable to the product design rather than the manufacturing process. Manufacturer's defects also DO NOT include damage or harm arising from product misuse or accident or your own usage of the product.

Warranty for defective contact lenses

Disposable lenses are a mass produced item, and although there are strong quality control checks, defects can occur. This is why all lenses come with a 3-month manufacturer's warranty. The occurrence of a defect is around 1 in 500 lenses boxes, so most likely you will never have a problem, but it is important to know what to do if it does happen.

If you have a defective box you will find one or more of the following occurring:
1. The lenses will be very uncomfortable and won't sit correctly on your eyes whereas previous lenses of the same type were comfortable to wear.
2. The vision will be blurred whereas previous lenses of the same prescription provided a clear vision.
3. The lenses of the pack will split or rip very easily.

What to do if you think that your pack of contact lenses is defective:
1. Let us know immediately that you are experiencing problems with your lenses.
2. Keep all defective lenses and all packaging. You will need to send them back to us if a warranty exchange is required. Manufacturers don't accept a warranty claim if the defective lenses are not provided.
3. If you experience discomfort or blurred vision, there is a chance that the problem can be your eyes. We would recommend you contact your optometrist immediately.

Returns Policy

Returns Policy

RETURN any product(s) from SmartBuyGlasses within 100 days of receiving your order:

  • Full Refund is offered for product(s) in unused condition and with original packaging from SmartBuyGlasses
  • All single vision, bi-focal, progressive prescription eyewear can only be returned if in unused and original condition

100% Return Policy

If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Refund Policy, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Return:

1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.

2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.

3. All returns are inspected on arrival and a full refund will NOT be issued if the product(s) are not in new and original condition.

4. Please ensure that product(s) are returned to us via signed for delivery and a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure.

5. The shipping charges of your original order are non-refundable.

6. SPECIAL Returns Note: Do not return your product(s) without first contacting our customer service team. We will provide you with a specific returns address. (Returns should not be sent to the shipping address listed on the parcel)

7. SPECIAL Contact Lenses Note: In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for a full return. If the lenses manufacturer agrees that the lenses are indeed defective, then we are able to issue a full refund.